SHIPPING & RETURNS

| shipping :: returns |

 

CUSTOM MADE. FOR YOU.

PRODUCTION TIME.

All of our items are made specifically for you, and are estimated to require anywhere between 1-3 weeks for production. Each piece has their own production time, so make sure to check the product page description. Rushed production is available on request: please contact betsy@betsygardner.com and we will do our best to have it ready by the date needed. 

SHIPPING

How will my order ship?  You have the luxury of choosing your shipment carrier and method.

What if my order is lost during transit? This is extremely rare. If your order does happen to be lost in transit, please contact betsy@betsygardner.com immediately and we will work with the shipping company to locate your package. BGJ is not responsible for missing packages when the tracking indicates it has been delivered.

RETURNS

BGJ ARE CUSTOM + PURCHASES ARE FINAL.

Of course, BGJ wants you to be completely thrilled with your purchase. If there is a manufacturing defect upon receipt of your order, please email betsy@betsygardner.com within 7 days days of delivery for a replacement. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused.